Chat trigger metrics to measure efficacy
Feature Request Summary:
I would like a native way to measure and compare the total number of times a chat trigger was fired with the number of times it led to an engagement. Currently I can only measure the latter, so have no basis for comparison.
Our company had recently introduced chat triggers, and there is some disagreement about the value of using them vs the annoyance factor of the pop up for our team members. I want a way to quantify the benefit of the trigger.
Business impact of limitation or missing feature:
Not having this metric will impact our ability to measure the results of our efforts and could impact the official recognition of goals being completed.
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