Feature Request Summary: 

I would like a native way to measure and compare the total number of times a chat trigger was fired with the number of times it led to an engagement. Currently I can only measure the latter, so have no basis for comparison.

Description/Use Cases: 

Our company had recently introduced chat triggers, and there is some disagreement about the value of using them vs the annoyance factor of the pop up for our team members. I want a way to quantify the benefit of the trigger.

Business impact of limitation or missing feature:

Not having this metric will impact our ability to measure the results of our efforts and could impact the official recognition of goals being completed.