• Ahmed Zaid

  • 4 de julho de 2022 11:32

  Community Moderator

  Hi Benessa Dumol,

  I have had the same error few weeks ago. I couldn't authenticate at all using zcli login command or even environment variables.

  Were you able to log in before? can you run zcli profiles:list?

• Benessa Dumol

  • 5 de julho de 2022 06:23

  Hi Ahmed Zaid, thanks for your response.

  I am also not able to run zcli profiles:list because it's asking me to set the environment variables.
  
  May I ask if you know how to set up the environment variables?

  Thank you,
  Benessa

• Benessa Dumol

  • 11 de julho de 2022 08:32

  Hi Ahmed Zaid, apologies for the late reply.

  I created a .bashrc file on my app directory but it's still asking me to set the environment variables.
  Can you let me know if what I did is correct?

  Thank you,
  Benessa

• Ahmed Zaid

  • 11 de julho de 2022 08:56

  Community Moderator

  Hi Benessa Dumol,

  You should have an existing bashrc file in your home directory ~/.bashrc. Simply add the export statements to it and reload it using

  source ~/.bashrc

  Then try:

  zcli profiles:list

• CJ Johnson

  • 15 de dezembro de 2022 00:25

  I'm having this issue now as well, and it's preventing me from updating an app. 

• CJ Johnson

  • 15 de dezembro de 2022 00:35

  It turns out that a bunch of changes were made to the workflow on ZCLI and not announced anywhere since I last used this. Problem solved. 

• Benessa Dumol

  • 15 de dezembro de 2022 06:26

  Hi CJ Johnson,

  May I ask what solution did you implement to solve this issue?
  Unfortunately, I am still having this issue and wasn't able to use any zcli command

  Looking forward to your response.

  Thank you,
  Benessa

• Dan R.

  • 8 de fevereiro de 2023 17:40

  Community Moderator

  Likewise! I can't update an app, I just get "Error: Failed to upload app"
  
  CJ Johnson what did you find out that let you resolve the issue?
  
  

• Eric Nelson

  • 8 de fevereiro de 2023 20:46

  Zendesk Developer Advocacy

  Hey Dan, 
   
  Have you ever used the ZCLI to update this app before? Do you have a zcli.apps.config.json in your projects root directory? 
   
  Thanks!
  
• Ahmed Zaid

  • 5 de julho de 2022 08:03

  Community Moderator

  Hi Benessa Dumol,

  Please install build-essential. I believe it should resolve your issue. On Ubuntu/Deb:

  sudo apt install build-essential

  And for login, you need a pin entry tool such as gnome-keyring if you are on Windows 11.

  sudo apt install gnome-keyring

  Otherwise, you can add the requested environment variables to your .bashrc file

  export ZENDESK_SUBDOMAIN='your_subdomain'
  export ZENDESK_EMAIL='you@example.com'
  export ZENDESK_API_TOKEN='abc123****'

  Let me know if it resolves your login issue.

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