API - Create Views (api does not cover full functionality)



Publicado 07 de jul. de 2022

Good day! 
I faces with problem that the Zendesk API has a weak functionality that does not cover the capabilities of the web interface. The problem is observed with the Views in Business Rules section.
Our company uses Views that include the "Next SLA breach" column.
When I executing an API-request to display the View options(columns), which was created through the web interface, I get information about the presence of the following id in the column branch:
{ "id": "sla_next_breach_at", "title": "Next SLA breach" }

But when I want to create a new View via API in which I need to use the "Next SLA breach" column, then adding to the api request, in the columns branch:
{ "id": "sla_next_breach_at", "title": "Next SLA breach" }
this id is ignored and I get a View without the column that I needed.

Yes, I can add it via the web interface. But I use the API specifically, because I don't want to do nothing via web-interface.

And fixing something that is not covered by the API, for example, when you need to create 100 Views, is catastrophically inconvenient.

Zendesk support confirmed that this column cannot be added with Create request via Zendesk API.

Otherwise, the ideology of your API, as such, loses its logical meaning.

I ask you to bring the API into a state that will cover all the functionality of the web interface.

Thank you!


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