We have a free and open-source app that allows you to export all your Zendesk macros into simple text files. You don't need any scripts or knowledge about the Zendesk API.
You can then make changes to those text files (such as fine and replace) and then bulk import the configuration with a simple command.
This supports macros, triggers, views, fields, and anything in between.
You can check it out here How to export Zendesk macros and bulk import them with Salto’s free app
And here's a video as well on how to do it https://youtu.be/smiolaVsIJU
Por favor, entrar para comentar.