Can a user be moved to Light Agent role type via API or any workaround?Respondida
Would love to be able to change an Agent's role-type to Light Agent. Is there any way to do this? or is there absolutely no way to do this?
Do a "GET" to the custom_roles endpoint
zendesk.com/api/v2/custom_rolesfind the light agent role and grab the ID. Then you can update users by doing the following:
We talk about this process here
Hope this helps,
Hey Eric Nelson , thank you so much for all of your help. Sorry for the late response was out of the office. This method worked great for me!
Por favor, entrar para comentar.