Sell instance down for over a day
RespondidaDoes anyone know how to get in touch with real Zendesk staff? My Zendesk Sell instance has been down for over a day.
- No updates from Support. Ticket sitting untouched for over a day
- "Sales representatives are not available" when I call
- "Our reception team is not available" when I call
Despite really liking this CRM, it's been nothing but problems with Zendesk. Provisioning our account took 6 weeks due to technical issues, and now... my account just disappeared in the middle of a work day!
Surely there is someone at Zendesk that can help me. If anyone knows how to get that done, let me know.
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HI Andrew, I'm so sorry to hear this! I'll see what I can do to get your ticket looked at. Thanks for your patience!
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@...
Still down, this is DAY 5. Apologies received from a sales rep, but no communication about status or progress.
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Hi Andrew, I see our team responded to your ticket this morning (my time) -- it sounds like you've got your account working again?
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