Receiving multiple tickets of the same question from LibAnswers


1 Comentários

  • Dane
    Zendesk Engineering
    Hi Rox,
    Threading emails on the same ticket is not dependent on the subject and tags. It will depend on the in-reply-to and references lines on the emails. There's a possibility that it is being changed on LibAnswers end when notification are being sent out. 
    Unfortunately, we don't have any control on such behaviors. More information can be found on Why do emails thread to the wrong ticket?
    Hope this helps.



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