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Ticket Delete Event

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Lucia Zarbano

Publicado 01 de ago. de 2022

Hi,


I would like to know if the event for deleting tickets is available for the zendesk client object, similar to the one for saving:

client.on ('ticket.save', function () {
  // handler
});

Thank you

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1 comentário

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    Trapta Singh

    Zendesk LuminaryCommunity Moderator

    Hi Lucia Zarbano,

    I believe the event is not available for now as deletion of a ticket is restricted to Admins and Agents with permission to delete tickets only.

    However, with the above restrictions, you can always make a callback using Zendesk API to delete tickets.

    Thanks

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