How do make Form field readonly in zendesk?
Respondido
Publicado 01 de ago. de 2022
In my form field, When new ticket is getting created I want to make a field readable only for agents. Once ticket is created it can be edited by agent.
is that possible?
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Ifra Saqlain
Hey richestsoft dev,
You should read this post: https://support.zendesk.com/hc/en-us/community/posts/4409222516634-Read-only-ticket-field-for-agents
And, there is a plugin: https://www.zendesk.com/marketplace/apps/support/204617/read-only-ticket-fields/
Thanks
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