I would like to know if the inclusion of the field key is in the Zendesk backlog, to be used by the ticket creation API instead of the field id, as it is in the user creation API.

• Linda Marin

  • 7 de agosto de 2022 11:53

  Honestly speaking, I doesn't understand this message, can you please send the message with full details

• Luciana Telles Pereira De Gusmao

  • 8 de agosto de 2022 13:00

  Hello Linda, sorry for the short message. I was referring to custom fields, which must be referenced by IDs in ticket creation but can be referenced by key in user creation. I understand that the dynamics in user creation brings flexibility, especially when working with more than one development environment.

• Nara

  • 31 de agosto de 2022 16:26

  Zendesk Customer Care

  Hi Luciana, at this time, there are no public-facing plans to update tickets endpoint to parse custom field keys rather than their IDs. That said, posting feedback here in the forums or upvoting other, related posts is a great way to signal to our product teams what sort of functionality customers are looking for in the future. Thank you for your feedback.
  

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