Inclusion of field key in ticket field


3 Comentários

  • Linda Marin

    Honestly speaking, I doesn't understand this message, can you please send the message with full details

  • Luciana Telles Pereira De Gusmao

    Hello Linda, sorry for the short message. I was referring to custom fields, which must be referenced by IDs in ticket creation but can be referenced by key in user creation. I understand that the dynamics in user creation brings flexibility, especially when working with more than one development environment.

  • Nara
    Zendesk Customer Care
    Hi Luciana, at this time, there are no public-facing plans to update tickets endpoint to parse custom field keys rather than their IDs. That said, posting feedback here in the forums or upvoting other, related posts is a great way to signal to our product teams what sort of functionality customers are looking for in the future. Thank you for your feedback.

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