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How to modify Ticket ID Format ?

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Renaud Croix

Most Engaged Newbie of the Year - 2021

Publicado 19 de ago. de 2022

Hello,

I would like to modify the Ticket ID format (for example: Txxx).
What's the process to follow up to do it ?

Thank you very much 

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    Gabriel Manlapig

    Zendesk Customer Care

    To answer your question, this is currently not possible. Ticket numbers / ID in Zendesk are integers format only. For more information, please see this article: Changing your ticket ID starting number

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