Why was the display external ID in customer context panel feature disabled yesterday?

Respondida

7 Comentários

  • Dainne Lucena
    Zendesk Customer Care

    Hi Shayan Moussawi

     

    To confirm, the Customer Context panel didn't include the external ID by default. By any chance did you make any changes to the user fields or have any integrations that could be working with the Customer Context panel?

    Do you also have a screenshot of what it looked like on your team's end so I can relay this over to the team to look into?

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  • Shayan Moussawi

    Hello @Dainne Lucena,

    There are no additional apps that I have installed. For us, if an external ID was submitted via API, it would be displayed in the customer context panel.

    The feature also started working again on our main instance.

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  • Dainne Lucena
    Zendesk Customer Care

    Glad to hear that it is now operational!

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  • Sierra (light agent)

    How can I enable this feature? Is it still active? This would be extremely useful for our agents

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  • Cheeny Aban
    Zendesk Customer Care
    Hi Sierra, 

    This is the Context Panel. More information may be found here: Using the context panel

     
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  • Sierra (light agent)

    @... I have the context panel enabled, but am wondering how I can get an external ID to display in the context panel.

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  • Cheeny Aban
    Zendesk Customer Care
    Hi Sierra, 

    By default, the external id is not part of the content panel, but you may use API as what is mentioned in the previous comments. 
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