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Makros in Zendesk Chat

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Judith

Publicado 25 de ago. de 2022

Hello,

we want to have the Makros from Zendesk Support in Zendesk Chat. Is it called short cuts there? Oder is there another oppotunity, which i have not found until now? 

 

Regards

 

Judith

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    Ramin Shokrizadeh

    Zendesk Product Manager

    Hi Judith,

    If you use agent workspace, you can use macros while on a chat (you can continue to use shortcuts as well). You can learn more about agent workspace below:

    https://support.zendesk.com/hc/en-us/articles/4408821259930-About-the-Zendesk-Agent-Workspace

    Thanks,

    Ramin

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