When using the article search and linking articles for customers the URLs the customers see are huge and ugly for the customer to see. When adding to public replies it hyperlinks the article name nicely but this isn't possible on livechat. Many companies using zendesk support to support their customers via livechat use this feature and I always find it crazy how it hasn't been made more attractive and professional yet. I understand the extra part of the url is used to help the customer mark if the article has resolved their issue or not but we'd prefer for the link to look nice and not take up the whole chat widget.
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