Zendesk App get ticketFields options and optionValues incorrect

6 Comentários

  • Comentário oficial
    Jessica G.
    Zendesk Customer Care

    We truly appreciate your reports.

    A Service Incident has been fired for this and we have shared some public details here: https://support.zendesk.com/hc/en-us/articles/5007103445530-Service-Incident-October-5th-2022.

    A Postmortem shall be shared once available.

  • Dev


    I have the same issue, but for me, options are even stranger - all fields, including custom_field, priority, etc., have only one option, and it's company name label with some id value. 

    This issue is critical for us, because a lot of our customers use our app and report that their agents can't work at all! It breaks the whole agent workflow, because it depends on our app.


  • Vlad

    Same Issue here.

    Label and name seems correct, but options are from another customField

  • Tanawat Oonwattana

    Same issue here, our agents cannot continue their oeprations because of this.

    I am listing out the options of 2 dropdowen fields and both of them are having the same list (from another custom field)

  • Remo Deplazes

    Same problems here. I have already 4 customers which use our custom app reporting the problem and they can't work at the moment

  • Jessica G.
    Zendesk Customer Care

    Thank you for raising this issue and sorry to hear you are facing it!
    We're currently investigating this.


Por favor, entrar para comentar.

Powered by Zendesk