Brand new Zendesk user (day 2) so probably a dumb question, but I am inheriting a basic setup and figuring out as I go. In our Ticket Forms we have just a single "Default Ticket Form" that the previous admin created or i'm guessing modified.
It has the fields we want except it also shows two email fields for End Users to fill out on the Submit a request page. I see where the previous admin added a Text field for "E-mail" to the form so I know I can delete that one and resolve the issue. My main question is where is the "Your email address" field coming from as it doesn't show on the form builder page? Want to know how that is configured as I don't want to break anything. In a separate trial account I am using as a sandbox instance that "Your email address" doesn't appear by default when I create a form.
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