E-Mail field on form twice - criteria for "Your email address" populating on a request form


1 Comentários

  • Forrest Doud

    Thanks Ahmed. I actually figured out the issue. When going through training/support docs I found this:

    "With an open help center, customers are required to enter an email address to create an account when they submit a support request. For this reason, the Email field is automatically included in all customer-facing ticket forms. You cannot change the order in which the Email field appears.

    We are using an Open help center so the email field is added automatically (the one at the top). Someone manually added a second email field which I now know I can delete.


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