Zendesk Comment Formatting In Custom Fields

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4 Comentários

  • Ahmed Zaid
    Community Moderator

    Hi Marc,

    Perhaps your jira admin can try an app to render markdown in comments. I found this:

    https://marketplace.atlassian.com/apps/1223537/markdown-for-jira?hosting=cloud&tab=overview

     

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  • Marc

    Hi Ahmed, thanks for the reply/link and apologies for the delay.

    There's a mix and match of support for markdown in Jira Cloud already, so I'll have our team look into that further.

    Are you able to advise of the ability to 'find and replace' via triggers or some other way so the formatting isn't spaced out?

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  • Ahmed Zaid
    Community Moderator

    Unfortunately, I can't see triggers being able to remove the extra spaces or remove the markup altogether and render the plaintext version.

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  • Marwan Al Jeburi

    Hi Marc Marc Marc Marc Marc,

    That is a bit challenging to tackle indeed. As both of the platforms use different markup to show the text locally.

    Allow me to propose an alternative solution that does allow you to convert the text to the proper format when being send and/or received on both sides. This will allow you to have the text rendered as intended on both sides.

    The solution is called Exalate. And it's a specialised integration solution.

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