Best way to temporarily shut down phone lines?


1 Comentários

  • Shannon Pesta
    Zendesk Customer Care
    Hi John! Welcome to the Community.

    The scenario you outlined is exactly a way to achieve this! Another option is to create an IVR route that sends the caller to a custom greeting (voicemail disabled) that explains to the caller your phone support is down, or how to reach out to your team via email, etc. 

    Full details can be found in the article: Can I turn off inbound calls? Hope that helps!

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