This is currently how Content Cues work
- Content Cues algorithm checks once a day for matching tickets
- Tickets in less-than-Closed status get a tag applied for the 'View tickets' button
- Three of the tickets identified by the algorithm (although unsure of how it chooses which three) are populated under the 'Related tickets' dropdown
Because of bullet number 2 the number displayed stating the number of tickets contributing to the content cue is deceiving. The number displayed might be 12 but when clicking to view the tickets that were used by the algorithm to create the cue you might only see 5 tickets.
As a user I would like to access all of the tickets that contributed to the content cue to be able to fully understand what next steps we need to take to address this cue.
Por favor, entrar para comentar.