Dedicated workload view for each agent

2 Comentários

  • Dan R.
    Community Moderator

    Hey Vemmal,

    The best way to do this is to create a Ticket View with the following conditions:

    All are true

    Assignee is Current User

    Status Less than Solved


    This will show anyone who opens the view the tickets assigned to them that would be




    On Hold


    but not show ones that are solved or closed. You can add ticket fields to the View parameters and perhaps use the Group Tickets by Status option to section out tickets visually. 


    Hope that helps!

  • LottieFiles

    Awesome. That worked! 


Por favor, entrar para comentar.

Powered by Zendesk