Dedicated workload view for each agent
Is there a default dedicated view for each agent to view their own workload only (regardless of the ticket status like open, pending, onhold)?
Or that would be a custom one? If so, can some guide what would be the rules?
The best way to do this is to create a Ticket View with the following conditions:
All are true
Assignee is Current User
Status Less than Solved
This will show anyone who opens the view the tickets assigned to them that would be
but not show ones that are solved or closed. You can add ticket fields to the View parameters and perhaps use the Group Tickets by Status option to section out tickets visually.
Hope that helps!
Awesome. That worked!
Por favor, entrar para comentar.