Não planejada

2 Comentários

  • Viktor Osetrov
    Zendesk Customer Care
    Hello Aiden,

    Many thanks for sharing your brilliant idea. Conversations with a high level of engagement ultimately get flagged for product managers to review when they go through roadmap planning.
  • Sarah Darmawan
    Zendesk Product Manager

    Hi Aiden,

    Thank you for sharing your feedback. Unfortunately there are no plans on the roadmap to address this next year. If you're on the Agent Workspace, you may consider using automations to verify if the end user is still engaged before closing out the Chat.

    Hope this helps!


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