Messaging JWT user authentication- update user profile?Respondida
We have the zendesk messaging bot setup in our lower environment to test to how it works and one question that keeps coming up is if we authenticate the user by passing a JWT from our IDP will that update the users zendesk profile? If it does at what frequency does it update it? Should we expect it to be updated every time we pass a JWT over to ZD or if there some other trigger which updates it?
The external_id provided during authentication will be propagated to the external id field of the user profile. The ongoing conversation and the subsequent conversation will be associated to the same user. Triggers cannot update external id.
Let me rephrase a bit... if in the messaging JWT I pass additional claims like first name, last name, country, ect. Should I expect these fields on the ZD user object to be updated once ZD received this JWT from messaging? I am trying to get a clear understanding of when the ZD user object will be updated when we pass JWT's over for auth.
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