BLANK FIELD in Article text editor for Zendesk Guide
Hello,
At some point between October 21 and now, various published articles in my company's database are showing as blank when I open them up in the Guide editor. They are normal when accessing their published URLs, but within the text editor they are blank.
When I look at the revision history, it shows that the last change was that the body text was removed and replaced by NULL in green letters.
Can anybody explain this?
-
I am seeing the same behavior for certain Helpdesk pages in our knowledge base.
-
My team is also seeing this on sporadic articles, I haven't yet figured out a pattern to the articles impacted. The published versions have content but the editor is suddenly blank.
One difference from the original post though, I am not seeing the revision history change. The last change just shows as 'published.'
-
We're also seeing similar behavior. Our revision history isn't showing any changes to the article body.
-
Thanks all for replying. Zendesk support said they are getting more reports similar to ours and are looking into it.
-
Hi Chris,
It looks like you already confirmed that the issue was resolved on the ticket you raised with us. Thank you!
-
This seems to be resolved for us as well!
-
1. Revision history shows red crossed-out text (which I did not do) with NULL above it
2. The next revision 3 seconds later in the revision history, completely blank except for NULL
Por favor, entrar para comentar.
7 Comentários