Zendesk Talk Webhooks/Triggers
Hello, I have done some research and see that Zendesk Webhooks and Triggers may partially answer some of my question but don't see the granularity I need for Zendesk Talk events.
I am looking for the ability to execute a webhook upon certain Zendesk Talk events as shown below.
These include the following:
-> Inbound/Outbound Call Answered/Call Accepted (then for that call):
1. Call Hold/Unhold Events
2. Successful Call Transfer Events (both cold transfer and assisted transfer)
3. Call Conference Events (multiparty call)
Any suggestions how to best surface these Zendesk Talk events?
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Hi Alan,
Thanks for reaching out!
Unfortunately it is not possible to surface Talk events in the granularity that you’re looking for at this time. I can definitely see the benefit in this being an option, so I’d encourage you to create a post in our feedback channel so our product teams will have visibility and be able to deep dive in to your use-case and requirements in more detail.
Here’s a link to the product feedback guidelines:
https://support.zendesk.com/hc/en-us/community/posts/4408867934618-Product-feedback-guidelines-how-to-write-a-good-feedback-post
Sorry I couldn't be more help!
Tipene
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+1 on this ask. Would be a very useful feature.
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