How to integrate custom app with agent live chat

Hey Greg Katechis,

We want to develop language translation app , In our use case agent and user has different language when user is chatting with agent , agent can translate user's language into his/her language when agent sending reply to the user, user has to receive response in their language.

We added our own widget inside the app , we need to connect that with user's workspace (we need to get user's response in our widget) How to integrate app or widget and user workspaces.

Hi Pooja! It's not clear specifically what you're looking to access in your app, so could you please share the specific use-case that you're trying to solve for? Additionally, take a look at the limitations that we have with respect to chat apps in the agent workspace, as that may affect you.