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Using "Followers" values in Explore

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Magdalena Białkowska-Gulowaty Advisor

Publicado 07 de dez. de 2022

Hi Zendesk Team,

Several Clients I work with with have inquired about possibility of using the Followers field in Explore - the inquiry is not only related to how many followers are there on the ticket, but also being able to report / export / filter the actual followers' values - based on ticket information (similarly as it can be done with other Zendesk system fields).

Is this something you are thinking about enhancing Explore with?

Magdalena

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    Ryan Boyer

    In our instance, we also need the ability to report on the Followers field in Explore. This data would be useful in reports and for tracking purposes.

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