Ticket URL Placeholder is not a hyperlink

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6 Comentários

  • Ahmed Zaid
    User Group Leader Community Moderator
    Zendesk Luminary

    Hi Eugene,

    Perhaps you already know it, but it is worth highlighting that you can get a the ticket id as hyperlink using  #{{ticket.id}}

    2
  • Tommy

    Hi Ahmed,

    Oh, I didn't know that.

    I did check just now.

    The {{ticket.id}} does not create a hyperlink in my ZD instance.

    Thank you for the information.

    Eugene,

     

    0
  • Ahmed Zaid
    User Group Leader Community Moderator
    Zendesk Luminary

    Indeed. {{ticket.id}} renders as the id in plain text. #{{ticket.id}} renders the hyperlink.

    2
  • Tommy

    Greetings Ahmed,

    Oh wow, I'm sorry, I missed the # part.

    I tested and it works for me.

    Thank you so much for this.

    Have a great day.

    Thank you,

    Eugene

     

    0
  • Ahmed Zaid
    User Group Leader Community Moderator
    Zendesk Luminary

    That's good to hear. Happy to help!

    0
  • Edward Schriger

    This is good advice.

    It would be nice if there was an easy-to-find article that provides a syntax reference for the notification email body editor.

    My assumption is there are many markup items that could be used in addition to this one.

    0

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