Formatting of Dynamic Content removed when bulk replying with Macros

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Sanoma

Publicado 07 de dez. de 2022

When I bulk reply to tickets using a macro, the end result is that the formatting is removed from the text in each reply.

This means that I need to manually copy in the dynamic content in order to bulk reply, which eats up time unnecessarily.

Anyone else encountering this, and does anyone know if there is there something that I should be adding in the dynamic content or macro set up that would prevent this?

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      Dane

      Hi Sanoma, 

      A similar behavior is currently being investigated. To make sure that this one is related, I have created a ticket for you to investigate further. Please reply to the email I sent.

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