Bad user experience while trying to search within a topic

4 Comentários

  • Nicole Saunders
    Zendesk Community Manager

    Thanks for the feedback, Joel. We're definitely aware of the experience, but this example and detail is useful in illustrating it for the product team. 

  • Joel Hellman


  • Orsolya Forster
    Zendesk Product Manager

    Joel Hellman,

    Thanks for your feedback. It might not be exactly what you're looking for but there is a way to reduce your search results. In the theme settings, you can configure if you want Guide search results to be limited to the topic the end user is in.

    I'm curious to hear what other restrictions would you find useful.

    your end users to 

  • Joel Hellman

    Hi! I was actually referring to your own site,


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