Reopen solved ticket on comment
RespondidaI have heard that if a customer comment on a Solved ticket it gets re-open. How does this happen?
I am new to Zendesk, so please let me know if I need to add any rules for that. So when a customer comments on a Solved ticket, the system automatically changes to status to Open
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Welcome to the Zendesk Community! There is actually a system rule that automatically reopens Solved tickets upon the next end-user comment. More information here as well as some advice regarding steps to troubleshoot this further in case you're experiencing something different.
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