Report for count of good surveys by date received


1 Comentários

  • Gab Guinto
    Zendesk Customer Care
    Hi Jake,

    You can build a custom metric that will count tickets that were rated good.
    IF [Changes - Field name]="satisfaction_score" AND [Changes - New value]="good"
    THEN [Update ticket ID]
    You can then slice the report by Update - Date to see the number of good ratings received per day.

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