Report for count of good surveys by date received

Respondida

25 de janeiro de 2023 19:58

Is there no way to easily create a report that shows me, by day, the count of good surveys we've received? All I'm needing is a simple report that shows me a date (when we received the survey) and a count of how many we received on that day.

I found this past conversation but still couldn't get anything to show me this data point:

https://support.zendesk.com/hc/en-us/community/posts/4409515186586-Explore-Reporting-CSAT-by-Date-Survey-Taken?input_string=Satisfaction%20surveys%20by%20date%20taken

1 Comentários

Gab Guinto
- 31 de janeiro de 2023 18:53
Zendesk Customer Care
Hi Jake,

You can build a custom metric that will count tickets that were rated good.
```
IF [Changes - Field name]="satisfaction_score" AND [Changes - New value]="good"
THEN [Update ticket ID]
ENDIF
```
You can then slice the report by Update - Date to see the number of good ratings received per day.
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