Raise ticket automatically when email is received.


1 Comentários

  • Gabriel Manlapig
    Zendesk Customer Care
    Hi there,
    When you set up Zendesk Support, you have one related email address: support@yoursubdomain.zendesk.com. Emails received at this address become tickets. 
    Also, you can provide your users with alternative email addresses for submitting tickets. These addresses are known as support addresses. And when a customer sends an email to your support email address, a ticket is created in Zendesk Support.
    For more information, please see this article:
    Adding support email addresses for users to submit tickets
    I hope this helps! Thank you.

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