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Add tags to tickets created by WebForm

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Luca Baldini

Publicado 27 de jan. de 2023

Is it possible to add a tag to all tickets that are created by the WebForm directly in the help center theme code?

I don't want to create a trigger to add a tag.
Thank you very much

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    Gabriel Manlapig

    Zendesk Customer Care

    Hi Luca,
     
    Currently, it is not possible to add tags directly in the Guide / Help Center theme code. Triggers would be the easiest option by far to add a tag to all tickets that are created by the web form. 
     
    Otherwise, the only other tag-based thing that we can think of is having a custom drop-down or checkbox ticket field that applies a tag when selected or checked. You'd just need to hide that field using custom code. Best resource we can give is our cookbook on help center Javascript recipes. I hope this helps! 
     

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