Implementing Article Recommendation for Multiple Chat Widgets from a Single Help Center
RespondidaWe have two different brands and each brand has its own help center and chat widget. The main help center and chat widget are for everyone but for verified users on the app, a separate brand and help center have been created to provide a different chat experience. However, we do not want to maintain two different help centr articles and the aim is to prevent app users from accessing the wrong help center articles and to make sure the app's chat widget recommends articles from the main help center.
Product support has informed me that it's not possible for a chat widget to recommend articles from a different help center, but I am wondering if there's a workaround to achieve this.
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Hi Ahmad,
If you have a Support subscription as well, you should be able to use the Web Widget (Classic) & its SDKs to achieve a differentiated Help Center experience. You can then set up restricted Help Center content only accessible by verified users when they sign in either via SSO or directly through the Help Center.
Here's an article on this: https://support.zendesk.com/hc/en-us/articles/4408843923610
Hope this helps!
- Sarah D.
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In my case I need to construct two chatbots using web channel. One for my website and another for my internal system (which will receive my logged users) ... Is it possible? To have 2 distinct chatbot contexts for a single channel?
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Hi Fernando,
You can enable the widget on your Help Center (Zendesk Guide) then embed the same Help Center on your own website without any issues.
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