Prepping for Corporate Domain Change
RespondidaHello, all!
Our company is changing our domain and I'm trying to document all of the things I need to make sure get updated. I could use some extra brains to help me. :)
Our subdomain will not be changing. Here is what I have so far:
- Hostmapping, CNAME, SPF, DNS, etc. for new domain (Are there any changes necessary for original domain?)
- SSO impacts
- Email forwarding
- Zendesk signatures
- Deprecate old email addresses (any suggestions or cautions here)
What am I missing?
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Hi Joshua,
I understand that your Zendesk subdomain will not change, so the CNAME will be the same, however, it must be created under the new domain hosting DNS and in the Admin center, the host mapping must be updated to the new url.
- Hostmapping, CNAME, SPF, DNS, etc. for new domain (Are there any changes necessary for original domain?)
The new domain will have to add the Zendesk SPF, DKIM, the same Zendesk records from the previous subdomain.
- SSO impacts
- Email forwarding
This is very important, if you will have new email addresses in place they must be added in Zendesk and the forwarding must be active.
- Zendesk signatures
If you have a brand under this old domain, you might need to update all branding in regard to the previous domain with the new one.
(signatures, help center theme and content, triggers, automations)
- Deprecate old email addresses (any suggestions or cautions here)
You can create a routing rule in your email provider to route the old addresses to the new address for a certain amount of time, just in case old customer are contacting those address.
I will recommend reviewing your internal workflow to see if there is any branding on them, to be updated with the new domain.
I hope this helps!
- Hostmapping, CNAME, SPF, DNS, etc. for new domain (Are there any changes necessary for original domain?)
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Super helpful! Thank you!
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