View other agents solved tickets in real-time

2 Comentários

  • Amie Brennan

    Hey Ben, 

    The type of thing you're looking for is not built into the Zendesk UI where agents ticket day-to-day. You'll need to look at utilising Zendesk Explore to see the data you're after here. FYI all agents have access to Explore to see default data inside Zendesk. 

    Alternately, you'd need to then look at a 3rd party solution from the Zendesk marketplace such as the Agent Dashboard app - Link below for you.

    Hope this helps. :)

  • Pankaj Kukreti

    Hi Benjamin Legrand

    As far as I am aware, there is no native solution for it.

    if you need third-party integration/assistance. I have some expertise in the area; let me know if you're interested and I'll send you the details. :-) Piece


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