Configuring notifications for follow-ups


1 Comentários

  • Jahn Bronilla
    Community Moderator

    Hi Patrik Vaberer, I guess you are sending follow up from a closed ticket so technically you are creating a new ticket, right? 

    Looks like from your use case the trigger notification that is being sent is for proactive ticket created by an agent or by this default trigger 

    Ticket>is>created versus Ticket>is>updated. 


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