Feature Request: Bulk End-User Merge Functionality

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Bts Shop

Publicado 10 de mar. de 2023

I am curious about why a bulk functionality for deleting users exists but a bulk end-user merge function doesn’t exist (thought: with the option to unmerge users and adding functionality to recover users after deleting).

 We utilize software that stores Resident and Prospect data. In this software, if there is a potential match to the record, we can select multiple duplicate records and merge them into the record. This essentially moves the information to the “parent” record and deactivates/deletes the prior records. This could fall into a similar bucket as the Deleted Users bucket in Zendesk.

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      MEADIAsolutions

      I received this back from support after trying find a way to do bulk merge of duplicate ZenDesk User accounts. No instant purchase. Have not tried if out yet. Too made the built in options are so limited. 

       

      I understand that you want to merge users in bulk. Unfortunately, at this moment, we don't support users in bulk. As a workaround, you can use 3rd party app in our Marketplace - https://www.zendesk.com/marketplace/apps/support/275316/smart-end-users-merge/?_ga=2.96920348.2002669812.1649778863-1504501875.1649778863 

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