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Side Conversation Reporting

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Kristina Tibbitts

Publicado 28 de mar. de 2023

Is there a way to report on side conversation recipients? I'm trying to determine how many side conversation emails were sent to a certain email address. I can see how many total side conversation emails were sent using an applied tag, but I can't figure out how to further break it down from there. 

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    Anne Ronalter

    Zendesk Customer Care

    Hello Kristina,

    Thank you for your Feedback on that.

    "There isn't a dataset in Explore that allows you to report on side conversations out of the box."

    More details on this topic and a possible workaround can be found here:
    Can I report on side conversations?
     

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    Frank Ferris

    Anne's solution is the best way! Set this up ourselves months ago and it worked great, but agree this should be more intuitively built into the product

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