I am building an app for Zendesk Support which uses an external API to translate the conversations in Zendesk. I have added a new button in the "Ticket editor" section which takes the agent's reply, translates it and sends the translation back to Zendesk with "client.request".
The problem that I'm facing is that I can't find a way to intercept and prevent the sending of the message when the user presses on Enter in chat. Is there a way to do this?
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