Automatically update links to Help Center articles when titles change

2 Comentários

  • Ryan McGrew
    Zendesk Product Manager

    Hey Deborah,

    I just wanted to clarify how URLs in Help Center work. In short, changes to title will not affect links or customers being able to get to the right article. The thing that matters in the URL is the article, section, category id and not the "slug" portion of the URL. There's some additional information on URLs here. You shouldn't need to go back in and change URLs based on updating things like titles. 

    -3
  • Deborah Motte

    Hi Ryan,

    Thank you for your input. I understand how URLs work in the Help Center but my request was for the "Text on link" to be dynamic (which is not the case at the moment). So for instance, if I change the title of one of my articles, I'd like to have all links with the former title to be updated to the new title if they were added with the "Help Center article" feature. 

    Please let me know if you need any additional information. Thank you.

     

    2

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