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Implementation Helpers

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ksjdh ksjhdfkjshf

Publicado 25 de abr. de 2023

Currently, we want to implement a landing page in our organization when a ticket is created, therefore we have created a custom page so that when the customer clicks the send button, they redirect to it, but we have seen that when we use the helpers for example { {ticket.id}} on the custom page to show the customer their case number I get an error message "cannot access `ticket` at `ticket.id`"

Can you tell me what is the best way to do this implementation? or how can I start

example:

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    Jahn

    Zendesk LuminaryCommunity Moderator

    Hey Sebastian Carvajal Correa -  might as well use this placeholder instead {{ticket.url}} so in the event that ticket has been created for your customers then they can access it by clicking the URL.  

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    ksjdh ksjhdfkjshf

    Jahn thanks for your answer but when calling {{ticket.url}} in my custom page code I got the error message `ticket` in `ticket.url` cannot be accessed. any idea how to solve this?

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