We have all of our agents taking calls through ring central app in zendesk. All agents have the same set up where for all inbound and outbound calls a new ticket gets generated. For one of our agents it is not working. One time she saw an error pop up saying she didn't have permissions after that no error pops up when the call comes in and tickets are not being created automatically. Does anyone have any suggestions? I have opened tickets with Ringcentral and they tried to trouble shoot unsucessfully. When I opened a ticket with zendesk they told me I had to reach out to ring central. It's an endless loop for me with no resolution!
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