Ring Central Agent permissions issue
We have all of our agents taking calls through ring central app in zendesk. All agents have the same set up where for all inbound and outbound calls a new ticket gets generated. For one of our agents it is not working. One time she saw an error pop up saying she didn't have permissions after that no error pops up when the call comes in and tickets are not being created automatically. Does anyone have any suggestions? I have opened tickets with Ringcentral and they tried to trouble shoot unsucessfully. When I opened a ticket with zendesk they told me I had to reach out to ring central. It's an endless loop for me with no resolution!
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Hi Michelle! I totally understand the frustration when getting bounced around from one place to another. I wish we could offer some support in this situation, however the RingCentral integration is just not something that we have any way to support. We don't make the app or the underlying product, so troubleshooting it is outside of our skillset. Is there anything that the support team at RingCentral said was specific to a Zendesk issue?
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Yes, RingCentral said that the error pop up about the agent not having permissions had to be something behind the scenes in Zendesk. I checked the agent roles and all were the same. I don't see anywhere to change permissions. They checked everything in ring central and the problem is not there. I also had our IT team check the agents desktop settings and browser settings.
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