I have an IT Service Desk and I want to be able to show how many tickets they touch but then later on are escalated to a different ticket group. I've been trying to think of a way to build this in Explore. I can create a custom metric of an update performed by a Service Desk agent where the group was changed, but this would leave out tickets that somebody from another group came in and took the ticket.
I've honestly at a loss and would love to hear any ideas you all have.
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