Using ticket event log user IP Address within an email trigger

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ko

Publicado 29 de mai. de 2023

Hi, is there a way to use the IP address I can view from a ticket (under events) inside a email trigger? ( eg: something like, requester.ip_address, ticket.ip_address ) 

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      Gabriel Manlapig

      Hi Ko,
       
      There is not currently an option to present that data with placeholders, though if that is something you would like to see in the future I always recommend interacting with our Community Feedback. Our development teams use that to help gauge priority and identify future development opportunities. 
       
      As of the moment, these are the list of placeholders that are currently available.
       
      Hope those help to clear things up, please let us know if you have any other questions on this topic, thank you!
       

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      ko

      I'd like to know if theres an appropriate placeholder I can use.

      Thanks for any help!

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