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Bulk create tickets from csv or json

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Marsh P

Publicado 30 de mai. de 2023

I want to make a csv from our old system and bulk-create the tickets in Zendesk. I feel this should be possible if I know what columns to create to correspond with the fields. But I can't see docs on this anywhere.

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    Dinesh Korgaokar

    Zendesk Luminary

    Hello,

    Use ticket import API, there is no other way you could bulk import tickets to zendesk.

    https://developer.zendesk.com/api-reference/ticketing/tickets/ticket_import/#ticket-bulk-import

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