Unable to respond to ticket created when agents offline

1 Comentários

  • Jahn Bronilla
    Community Moderator

    Hello Vicky - you actually need to create a condition for view in a way that it should only have new tickets. With our company here's what we have:

    1. New Tickets 
    2. My Assigned Tickets
    3. All Unsolved Tickets
    4. All Recently Solved Tickets 

    You actually need to ensure that the condition of the view in the admin centre are correct as I am assuming that your agents are unable to see new tickets due to incorrect condition in the view settings. 


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