Some of my customers use Zendesk to handle their channels. In some cases we meet some issues because of view settings issues.
In other world, sometimes my customer are "angry" of some tickets not answered and lost into Zendesk.
After analysis, we detect that due to their view settings, they "hide" some tickets. This issue is in part linked to number of view available but also to human miconfiguration.
My question so is : Is it possible one day to develop a report or a dashboard or something reflecting from ticket the views in which this ticket is avalaible (if status less than solved only)?
Por favor, entrar para comentar.