Agent Log In

Hi Erik,

There are several options you can use to generate a list of users' last login dates.

• API: Use the Zendesk API Users endpoint.
• JSON export
  1. In Admin Center navigate to Account > Tools > Reports and select User under Full JSON export. This report is automatically emailed to your agent email.
  2. In the JSON user export file, the object last_login_at is listed with the user data. For more information, see the article: Exporting data to a JSON, CSV, or XML file.
• Explore report: Create a report using any of the Time since user login metrics. For more information, see the article: Metrics and attributes for Zendesk Support.
• Customer lists: See the article: Creating and using customer lists. Make sure to modify the list to include the Last sign-in column or any other attributes.

 I hope that helps!